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 You
may purchase items on this Site through our electronic shopping
cart process. In addition to the Terms, the following policies
shall apply to all online orders and sales. If you are not
completely satisfied, please contact
us for further assistance.
Validating Your Order
After you place an order using our PAYPAL shopping cart, we
will check the information you give us for validity by verifying
your method of payment and/or shipping address. We reserve
the right to reject any order you place with us, and/or to
limit quantities on any order, without giving any reason.
If we reject your order, we will attempt to notify you using
the telephone number, e-mail, and/or billing address you have
given us with the order. Your credit or debit card will normally
not be charged if we reject an order, but we will process
a refund if the charge has been made against your card.
Order Acceptance/Confirmation
Your receipt of an electronic or other form of order confirmation
does not signify our acceptance of your order, nor does it
constitute confirmation of our offer to sell. We reserve the
right at any time after receipt of your order to accept or
decline your order for any reason.
Limited Quantities
We may, at our discretion, limit or cancel quantities purchased
per person, per household, or per order. These restrictions
may include orders placed by the same Site account, the same
credit card, and orders that use the same billing and/or shipping
address. In the event we make a change or cancel an order,
we will attempt to notify you by contacting you via telephone
or e-mail and/or billing address provided at the time the
order was made.
Inventory and Substitutions
Though we continually monitor our inventory to ensure product
availability, there are times when products may be out of
stock. We will call or e-mail you to determine if you would
like to wait for the product to be in stock, substitute other
items, or cancel part or all of the order. In cases where
a substitution is necessary, we will contact you before shipping
and provide the option to select other items. If you decide
not to make a substitution, we will ship available items minus
the out of stock item(s) or cancel the order if you prefer
to do so. Your credit card will not be charged until we ship
your order, and you will not be charged for out-of-stock items.
Third Party Processing Orders
We use a third party supplier, PAYPAL, to provide shopping
cart services on the Site. PAYPAL securely collects, processes
and stores all order data as necessary to perform their function.
Their Privacy Policy has additional detail about how they
collect and use information we receive from you.
Payment
We accept payment through the following credit cards: Visa®,
Mastercard®, American Express®. You may also purchase
products via our telephone ordering system by calling our
workshop at: 860-564-4799, between 9am and 5pm EST/USA, daily
(excluding holidays).
Shipping
All orders placed on this Site are subject to product availability
and will be shipped according to our Shipping Policy. We cannot
ship outside the United States. We ship orders via third party
carrier, such as Federal Express. Please allow 4-6weeks for
standard orders. We can ship faster, but please contact
us for those details.
Returns and Exchanges
We are committed to your satisfaction with our products. If
for any reason you are not satisfied with your purchase you
may return or exchange any product. Send the returned product
to us at the address on the invoice, appropriately packaged
and shipping prepaid. Include the invoice indicating which
item you are returning (e.g. by circling it) and an explanation
of why you are returning it. If you would like to exchange
it for another product, please note the item you would like
us to send and a delivery address, if different than the original
order. For refunds, the credit card used for the original
purchase will be credited in the amount of the product sale.
Please allow 1-2 billing cycles for the credit to appear on
your bill.
Errors on Our Site
Prices and availability of products and services are subject
to change without notice. Errors will be corrected where discovered,
and we reserve the right to revoke any stated offer and to
correct any errors, inaccuracies or omissions including after
an order has been submitted and whether or not the order has
been confirmed and your credit card charged. If your credit
card has already been charged for the purchase and your order
is cancelled, we will issue a credit to your credit card account
in the amount of the charge. Individual bank policies will
dictate when this amount is credited to your account.
This policy was last updated August 21, 2007.
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